User Data Deletion

Your Right to Data Deletion

Under various data protection laws, including GDPR and CCPA, you have the right to request deletion of your personal data. AetherLabs is committed to honoring these rights and providing you with control over your information.

What Data Can Be Deleted

When you request data deletion, we will remove the following information:

Account Information

• Personal details (name, email, phone number)
• Company and professional information
• Account preferences and settings
• Login credentials and authentication data

Usage Data

• Policy records and documents you've uploaded
• Claims data and related communications
• Endorsement requests and modifications
• Generated quotations and calculations
• Activity logs and usage analytics

Communication Records

• Email communications with our support team
• Chat logs and support tickets
• Feedback and survey responses

Data That May Be Retained

Certain information may be retained for legal, regulatory, or legitimate business purposes:

Legal Requirements

• Financial records required for tax and accounting purposes
• Transaction logs mandated by financial regulations
• Data subject to legal holds or ongoing investigations

Security and Fraud Prevention

• Anonymized security logs to protect our systems
• Fraud prevention data (anonymized and aggregated)
• Backup systems (automatically purged within 90 days)

Aggregated Analytics

• Anonymized usage statistics that cannot identify you
• Performance metrics and system optimization data

How to Request Data Deletion

You can request deletion of your data through several methods:

Method 1: Account Settings

1. Log into your AetherLabs Flow account
2. Navigate to Account Settings → Privacy & Data
3. Click "Delete My Account and Data"
4. Follow the confirmation process

Method 2: Email Request

1. Send an email to privacy@aetherlabs.com
2. Include "Data Deletion Request" in the subject line
3. Provide your account email and full name
4. Specify the type of deletion you're requesting

Method 3: Support Ticket

1. Contact our support team through the help center
2. Select "Privacy and Data Protection" as the category
3. Submit a detailed deletion request

Verification Process

To protect your privacy and prevent unauthorized deletions, we require identity verification:

• Confirmation from your registered email address
• Answer to security questions (if applicable)
• Additional verification for high-value accounts

Deletion Timeline

Our data deletion process follows this timeline:

Immediate Actions (Within 24 hours)

• Account access is suspended
• Active sessions are terminated
• Account marked for deletion

Primary Deletion (Within 30 days)

• Personal data removed from active systems
• Account and profile information deleted
• User-generated content removed

Complete Purge (Within 90 days)

• Data removed from backup systems
• Log files purged (except legally required)
• Final confirmation sent to your email

Impact of Data Deletion

Before requesting deletion, please understand the consequences:

Service Access

• Immediate loss of access to all AetherLabs Flow tools
• Inability to recover deleted policies and documents
• Loss of historical data and analytics

Third-Party Integrations

• Google Sheets integrations will be disconnected
• Email automation will cease
• Cloud storage links will be broken

Business Continuity

• Ongoing claims processes may be affected
• Historical records for audits will be unavailable
• Team access to shared data will be lost

Alternatives to Full Deletion

Consider these alternatives if you're unsure about permanent deletion:

Account Deactivation

Temporarily disable your account while preserving your data for future reactivation.

Data Export

Download a copy of your data before deletion to maintain your own records.

Selective Deletion

Request deletion of specific data categories while maintaining your account.

Data Portability

Before deletion, you can request a copy of your data in a portable format:

• Policy records in CSV or JSON format
• Document files in their original formats
• Account information and settings
• Communication history

Contact for Deletion Requests

For any questions or to initiate a data deletion request:

Complaints and Appeals

If you're not satisfied with how we handle your deletion request, you have the right to:

• File a complaint with our Data Protection Officer
• Contact your local data protection authority
• Seek legal remedies under applicable privacy laws